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Weddings - Questions and Answers

General

  1. What are the payment terms?
    We require a deposit of £750 for Hotel Maiyango or £1000 for St Martins House to secure your wedding date. We will alsorequire your full contact details, i.e. full name, telephone, email and address as well as signed terms and conditions. The 2nd payment of 2/3rd of the balance is due 5 months prior to your wedding day and your final payment is due two weeks prior to your wedding day.If you are hiring the hotel exclusively, you will also be asked to provide a full list of your guests with contact details 5 months in advance.
  2. Is there a minimum spendper-person?
    There is no minimum spend for Fridays from January - October; for Saturdays from January - May or for Saturdays that fall in October and November. If you are looking at a date that involves a minimum spend, please let us know which date you have in mind and we will send you detailed information as rates/conditions can vary depending on the time of year.
  3. What is yourmaximumcapacity?
    The Gallery can hold up to 70 seated guests for a buffet and up to 80 for a sit down meal. We can accommodate a maximum of 110 evening guests across the top floor of Hotel Maiyango and up to 200 guests in our largest space; The Grand Hall.
  4. How long does the wedding breakfast normally take?
    A wedding breakfast normally takes a minimum of two hours on the basis that it is a 3 course meal, followed by a toast and speeches.
  5. When can I drop items off for the wedding, i.e. favours, presents, stationary?
    Items can be arranged to be dropped off either the day before the wedding or alternatively for items such as flowers that need to be fresh on the morning of the wedding. Please be aware that we do not take responsibility for any items left on the premises.
  6. Can we supply our own flowers?
    Yes,we very much recommend it. We can arrange access in the morning of your event for you to set up and place the flowers as you wish.

Hotel

  1. How many bedrooms do you have?
    We have 14 bedrooms including one45 m2 suite with a small snug. There are 6 superior rooms which have king size beds and 7deluxe rooms which have super king size beds and larger floor space.All our rooms are for single or double occupancy.
  2. Do you allow children or babies in the hotel rooms?
    Babies and children are welcome to stay in our deluxe rooms or the suite only andwe need to be aware in advancefor fire safety reasons. We only have two blow-up beds available for hire. Extra linen and towels cost £30 per night but you are welcome to bring your own blow up beds, travel coats and linen. There is a set charge of £5 for continental breakfast for children aged 4-12 years.
  3. How does breakfast work?
    Continental breakfast is included in your room rate. One of the benefits of booking all the bedrooms exclusively is to have breakfast together with all your quests at a time that suits. If you prefer offering a hot breakfast buffet for your guests, we can arrange this for you for an extra £5 per person. If you have guests not staying at the hotel who would like to join you for breakfast the prices per person are £7.95 for a continental breakfast and £12.95 for a hot buffet including a continental selection. We would require you to inform us about the number of guests you will be expecting two weeks prior to the event the extra costs would need to be settled with your final payment.
  4. Is there any extra charge to hire out the hotel exclusively?
    No, there is no extra charge. All you need to do is let us knowand we will reserve all the bedrooms for you. We will require the full details of all your guests, i.e. names, email addresses and telephone numbersand how you wish to allocate the rooms5 months prior to your wedding day to confirm the bedrooms. Once we have your guests’ details, our reception team will get in touch with them to book them to the rooms.You will be given a flat room rate for all the bedrooms for that night to avoid rate comparison over breakfast! Your guests will be required to provide a credit card to hold the booking and a pre-authorization will be taken to cover extras on arrival. If you prefer for this not to happen, you must be willing to take responsibility for any cancellation, no show or extra charges incurred.
  5. What is included in the function room hire?
    Function room hire includes the following:
    • Any white table linen required to dress the tables
    • Any glassware, cutlery and crockery required
    • Projector screen on request
    • Set up of the tables and breakdown of the room
  6. Where can my guests park?
    We recommend the secure NCP St Nicholas Circle Car Park located 100 metres away from the hotel. We currently offer a reduced rate of £5.50 per 24 hours. Please note that this offer may vary from time to time. Please take a ticket upon entering the car park and present it to our reception team upon departure so that we can validate the ticket and reduce the rate payable at the car park.If you are having your wedding at St Martins House, you can make use of theprivatecar park. Spaces are allocated on a first one first served basis. Please let us knowin advance how many parking spaces you need and we will organise this.
  7. Where can my guests smoke?
    Guests are welcome to use the wrap-around terraceaccessed via the Glass Bar or the Gallery and the smoking area outside the front entrance of St Martins House. Please note that in accordance with the lawboth venues are non-smoking except for these designated areas.
  8. Where are the toilets in the building?
    At Hotel Maiyango the toilets are situated just outside the Gallery on the 3rd floor. At St Martins House they are situated just outside the Grand Hall as well as on the ground floor. Both venues offer accessible toilets.
  9. Why is the room rate on the website cheaper than my flat room rate that you have given me for my wedding day?
    Our room rates range from £90 to £210 depending on the demand and occupancy levels. In order to avoid any one of your guests paying more than another, we offer you anfixed flat rate for all the rooms.
  10. What are the check-in and check-out times?
    Check-in is from 3:00pm on the day of arrival. Check-out is at 11:00am. If an earlier check-in or a late check-outis required, please contact us and we will do our best to accommodate your needs. An extra charge may apply.
  11. If I hire the hotel exclusively, what happens if one of my guests cancels their booking?
    In case of exclusive hire of the hotel,we will stillrequesta full payment for the bedrooms regardless of any cancellations. This will either be the guest’s responsibility or yourdepending on what has been agreed.

Children

  1. Are there any facilities for children staying in the bedrooms?
    Please refer toquestion 6.
  2. What are the menu options for children?
    Please choose from one of the options below:
    • For a seated 3 course meal for children (3 - 12 years), we offer a simplified version of theadult menu for half the quoted price.
    • A fixed 3 course meal for childrenincludessoup for a starter, bangers &mash or pizza and wedges for mains and ice creamfor dessert and is £14.95.
    • The fork buffet meal for children aged between 3 and 12 years is £12.95.
  3. Do you have any high chairs?
    Yes, we do have 2 high chairs available.

Entertainment and decorations

  1. Do you have a DJ that you recommend? Yes, we highly recommend Premier DJ and Event Services UK Ltd who we work withregularly. They have a great range of lighting equipment and decorations. Please contact Ben on 0116 287 9298 or email info@premier-events-services.co.ukfor more information.
  2. Do you have a band that you recommend?
    Yes, we work with the Atlantics, who are loved and recommended by all our previouswedding couples. Please contact them on 0845 838 78 84 or 0157 275 92 00 or email enquiries@dgmusic.co.uk for more information.
  3. How long does it take the DJ or the bandto prepare the function room?
    They will be able to organise the room within an hour from the moment your guests vacatethe room.
  4. Can I have my own DJ or band?
    Certainly, you are welcome to arrange your own DJ or band. We recommend both the DJ and the band to get familiarized with the venue and its layout prior to the wedding. If both will be present on the day,it is a good idea for them to liaise with each other about the equipment they will be bringing.Also, please make them aware that we have no onsite parking and they will need to arrange street parking.
  5. Until what time can the DJ or the band play?
    If you have hired the hotel exclusively, the cut off time is up to you. We would not recommend any later than 1.00am as things begin to get messy and people are generally ready to call it a night. If there are other guests staying in the hotel,we will require them to stop playing by midnight. The cut off time for St Martins House is 1.00am.
  6. Do you have chair covers availablefor hire?
    Yes, we have cream, white and deep purple chair covers at the hotel and white chair covers at St Martins House that you can hire for £2 per item.
  7. Do you have any decorations available for hire?
    Yes, we have 60cm tall, slim and clear vases available for hire for £5 per item and coloured table linen and napkins that you can hire for £5 per tablecloth or £1 per napkin. Please choose from the colours below:
    Dark brown/ Beige/ Gold/ Ivory/ Light pink/ Dusky pink/ Peach/ Raspberry (pinky-purple)/ Red/Maroon/Purple/ Lilac/ Dusty purple/ Turquoise/ Wedgewood blue/ Royal blue/ Navy/ Deep green/ Light green/ Black
    We can also arrange a Moroccan theme that was featured in COSMOPOLITAN BRIDE MAGAZINE for £65 per table that includes the following:
    • Purple chaircovers with multi-coloured sash
    • Purple tablecloth with multi-coloured table centre cloth and deep red napkins
    • Central lantern
    • Multi-coloured tea light holders and gem stones
    • Table numbers
    • Table stationary
  8. How many guests can you seat around a round table?
    In the Gallery we can seat up to 10 guests and in the Grand Hall at St Martins House we can seat up to 12 guests around a table.
  9. Do you have a long head table?
    We do have a long head table that can comfortably seat 6 guests in the Gallery and 12 guests in the Grand Hall.

Bar and drinks

  1. 30. Until what time is the bar open?
    The Glass Bar on the 3rd floor is open for 24 hoursif exclusively hired or for residents and the bar at St Martins Houseis open until 1.00am. For non-exclusive hire, the Glass Bar is open until 12.00am.
  2. Do you have beer on tap?
    We do have a portable keg unit that holds Morettior Heineken beerthat holds up to 30 pints. Please let us knowif you would like this to be available for your guests at your wedding.If you would like to have more than three kegs,we would require a deposit amount of £60 per keg, which will be fully refunded to you on check out on the condition thatall the ordered kegs are fullyused. Please note we only have one of these units, so it is on a first one first served basis.
  3. If we want something specific, ega certainbottled bitter, can we order it in?
    If you let us know what you would like to order in,we will be happy to pass on your request to our suppliers and find out whether we can arrange it for you. Please note that we require a full payment for special ordersand we cannot buy back any unused stock. Any unused stock must be taken upon departure.
  4. What are your house wines?
    We offer a comprehensive wine list with several wines by the glass. Please refer to our full restaurant wine list.
  5. Can we try the arrival cocktails?
    We can organise a wedding cocktail tasting for you and your partnerin the restaurant with our bar team once your wedding date is confirmed. Our bar team will be happy to discuss withyou any questions you may have and tailor the cocktails to your tastes.
  1. Can you cater for my guests with specific dietary requirements?
    We can cater for any dietary requirements.Please inform us about the dietary requirements for eachof your guests in advance, e.g. Rob White - Gluten free - Top table and we willhappily arrange this for you.
  2. When do I need to finalise the number of my guests and menu options?
    We would require these details finalised no later than two weeks prior to your wedding day.
  3. For the wedding breakfast, do we need to pick one starter, one main and one dessert?
    In terms of the wedding menus, please choose one of the following:

    One starter, main and dessert.Please ask your guests to confirm any vegetarian or other dietary requirements they have for your wedding day.

    Two starters (one veg), three mains (one veg) and two desserts. Please ask your guests to pre-order their menu choices. This option is available for a minimum of 50 guests. Certain dishes will require minimum numbers or carry supplements.

    Should you prefer to mix menus, e.g. choose a starter from menu A;a main from menu B and a dessert form menu C, please send us your choices and we will let you know about any supplementary charges.
  1. Who looks after us on the day?
    Our events coordinator will happily assist you in planning and organising the details for your wedding day, setting up the venue and arranging the bedrooms for your guests. Our events team will be onsite to greet and congratulate you at the beginning of your wedding day and introduce you to our functions manager and team who will look after you throughout the rest of the day.
  2. When can we meet to discuss our wedding?
    Once you have finalised the date for your wedding, please refer tothe following steps to arrange your wedding:

    Step 1:After your initial showaround and quote if you would like to proceed please arrange a meeting to confirm thebooking. We will require a deposit based on your wedding quote, your signed terms and conditions and your contact details (name, telephone, address, email). At this stage, all the bedrooms (if required) will be booked under your name.

    Step 2:Please arrange your second meeting with us to discuss brief timings, number of guests, room set up, menus and any other questions you may have. We will then require a second payment and the form withall your guests’ details for the bedroom bookings. Following this, our reservations team will get in touch with your guests to confirm their bedrooms and we will forward you all the wedding notes for your records.

    Step 3:Please arrange a final meeting with your wedding planner and confirm all the finaldetails. Following your final payment, we will send you the wedding notes via email for you confirmwhether you are happy with everything in terms of your wedding organization.

    Step 4: Relax and enjoy!

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Hotel Maiyango wedding brochure

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Hotel Maiyango Wedding Showcase

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t: 0116 251 88 98
e: reservations@maiyango.com
13-21 St Nicholas Place
Leicester. LE1 4LD
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